Product Manager - Merchant Experience and Job Developer Platform

Total Processing Dubai

Full-time

Permanent employee

Your mission

Manchester | Dubai | Madrid | Kuala Lumpur (Hybrid)

Permanent | Full-Time

Build the Future of Merchant Experience in Payments

We're looking for a Senior Product Manager to own the merchant-facing experience across our payments and fintech platform.

This is a high-impact role responsible for the products merchants interact with every day—from our merchant portal and self-service tools to APIs, reporting, analytics, and payout workflows. You'll work at the intersection of payments, developer experience, data, and AI, helping create a platform that is intuitive, efficient, and genuinely frictionless.

The Role

You'll define product strategy, roadmaps, and delivery across several key areas:

Next-Generation Merchant Portal– A unified experience for payments, balances, FX, and payouts
Self-Service & AI Assistants– Helping merchants find answers and resolve issues without support intervention
Transaction Reporting & Analytics– Delivering clear, real-time visibility across payment activity
APIs & Developer Platform– Building exceptional developer experiences, tooling, and documentation
Multi-Acquirer Intelligence– Consolidated reporting and performance insights across payment providers
Batch Payout Processing– Scalable, transparent, and reliable payout workflows

Working closely with engineering, design, data, operations, and commercial teams, you'll turn complex payment infrastructure into simple, intuitive user experiences for merchants, developers, finance teams, and operational users.

What You'll Do

Define product vision, strategy, roadmaps, and success metrics
Own andprioritiseproduct backlogs across multiple workstreams
Work closely with engineering, design, and data teams to deliver new capabilities
Conduct merchant research and use customer feedback to shape product decisions
Improve self-service, automation, and AI-driven support experiences
Drive adoption, engagement, and customer satisfaction through data-led decision making
Collaborate with internal stakeholders and external partners to deliver scalable solutions

Your profile

About You

You'll bring:

Significant Product Management experience within payments, fintech, banking, or financial infrastructure
Strong understanding of payments, acquiring, settlement, reconciliation, payouts, or FX
Experience building B2B platforms such as merchant portals, APIs, developer tools, analytics products, or self-service solutions
A track recordof creating products for multiple user types withdifferent needsand technical capabilities
Strong stakeholder management and communication skills
A data-driven approach toprioritisationand product decision-making

Desirable Experience

Conversational AI, chatbots, or AI assistants
API and developer platform product management

Self-service support platforms and knowledge systems
Multi-acquirer or payment orchestration environments
Batch payments and payout processing
MCP or agentic AI platforms

Why us?

Why Join Us?

Own a critical area of a fast-growing fintech platform
Lead major greenfield initiatives across portal, AI, reporting, and developer experience
Work on complex and technically ambitious products
Collaborate with experienced product, engineering, and commercial teams
Enjoy genuine ownership, autonomy, and executive support
Competitive salary, equity participation, and flexible hybrid working

If you're passionate about building exceptional merchant and developer experiences in payments, we'd love to hear from you.

About us

Nomupay is a global payments platform on a mission to simplify cross-border commerce. We help businesses accept, process, and manage payments worldwide through secure, scalable, and locally optimized solutions. By connecting local markets to the global economy, Nomupay enables merchants to grow internationally with confidence.