Onboarding Specialist

Join Nomupay – Powering Global Payments 

At Nomupay, we're transforming the way businesses accept and manage payments across Europe and Asia. As we continue to grow, we're looking for an Onboarding Specialist to join our Operations team in Kuala Lumpur. 

In this role, you'll act as the bridge between our Sales, Risk, and Operations teams, ensuring new merchants are onboarded quickly, accurately, and with an exceptional customer experience. If you enjoy working with clients, coordinating multiple stakeholders, and thrive in a fast-paced fintech environment, we'd love to hear from you. 

What You'll Be Doing 

Merchant Onboarding 

• Manage the end-to-end onboarding journey for new merchantssubmittedby the Sales team.
• Coordinate with Sales, Risk, Compliance, and Operations to ensure applications progress smoothly.
• Review onboarding documentation and support KYC requirements.
• Keep merchants and internal stakeholders informed throughout the onboarding process.

Sales & Operational Support 

• Maintainaccuratemerchant records and workflows within Salesforce.
• Prepare merchant agreements, pricing documentation, and onboarding paperwork.
• Assistwith reporting, onboarding metrics, and operational updates.
• Support client meetings whererequiredand build strong relationships with internal and external stakeholders.

Process Improvement 

• Identifyopportunities to improve onboarding processes and operational efficiency.
• Ensure all activities are completed in line with internal policies, regulatory requirements, and best practices.
• Work collaboratively across teams to deliver a seamless onboarding experience.

What We're Looking For 

We're looking for someone who enjoys working with people, is highly organised, and has a passion for delivering an outstanding customer experience. 

You'll ideally have: 

• Previousexperience inmerchant onboarding, sales support, sales operations, or client onboarding.
• Experience working withinpayments, fintech, banking, SaaS, or financial services.
• Strong knowledge of KYC and onboarding documentation.
• Experience usingSalesforce CRM.
• Excellent communication and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive,solutions-focused mindset and great attention to detail.

Desirable Experience 

• Experience within merchantacquiringor payment processing.
• Exposure to regulated financial environments.
• Ability to build relationships with merchants and internal teams.
• Additionallanguage skills are highly desirable, particularly:
  • Mandarin
  • Cantonese
  • Malay
  • Thai

Why Join Nomupay? 

• Be part of one of the fastest-growing global fintech companies.
• Workwith international teams across Europe and Asia.
• Hybrid working environment.
• Career development and progression opportunities.
• Collaborative, supportive culture where your ideas are valued.
• The opportunity to play a key role in delivering an exceptional onboarding experience for merchants around the world.

If you're passionate about customer experience, payments, and operational excellence, we'd love to hear from you. Join Nomupay and help us shape the future of global payments.